Customer Service Representative

Hewett Recruitment; Worcester; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work after probation

Office-based initially

Job summary

Hewett Recruitment is hiring a Customer Service Representative in Worcester. The role involves handling inquiries, processing orders and supporting account activity in a busy office environment.

Hybrid options are available after six months, with an initial office-based setup. Strong communication and organisational skills are essential to build client relationships.

Qualifications

• Previous experience in Customer Service or Sales Support roles.
• Excellent telephone, written and verbal communication.
• Strong organisational skills with ability to manage multiple priorities.
• Proficient IT skills and quick to learn new systems.

Responsibilities

• Respond to customer enquiries related to orders, product information and technical specifications.
• Manage customer accounts and develop professional relationships.
• Process and monitor orders through to fulfilment and collaborate with internal departments.
• Identify opportunities to improve customer experience and order efficiency.

Skills

Customer service

Communication skills

Organisational skills

IT skills

Proactive problem-solving

Attention to detail

Teamwork

Tools

Salesforce

SAP

Job description

Customer Service Representative

Worcester
Salary Circa £28,000
Monday to Thursday 8am to 4:30pm, Friday 8am to 3pm
Initially fully office based, hybrid options available after 6 Months

Are you a proactive and customer-focused professional looking to build a long-term career within a supportive and growing international business?

We are recruiting for a Customer Service Representative to join a busy and collaborative customer service team in Worcester. This is an excellent opportunity for someone with strong communication skills, a passion for delivering exceptional customer service, and experience working within a fast-paced office environment.

Following completion of a successful six-month probation period, you'll benefit from a hybrid working arrangement with up to two days per week working remotely.

The Role

As a Customer Service Representative, you will act as a key point of contact for customers, managing enquiries, processing orders, supporting account activity, and building strong working relationships with clients and internal departments.

Key Responsibilities

• Responding to customer enquiries relating to orders, product information and technical specifications
• Managing customer accounts and developing strong professional relationships
• Processing and monitoring customer orders through to fulfilment
• Investigating and resolving customer queries in a timely and professional manner
• Identifying opportunities to improve customer experience and order efficiency
• Supporting sales and business development initiatives through customer engagement
• Working closely with internal departments to ensure customer requirements are met
• Maintaining accurate customer records and activity using CRM and ERP systems
• Contributing to process improvement and continuous improvement projects

About You

We're looking for a motivated individual who enjoys building relationships and providing outstanding service.

Essential Skills & Experience

• Previous experience in a Customer Service, Customer Support, Internal Sales, Account Management or Sales Support role
• Excellent telephone, written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• Proficient IT skills and confidence learning new systems
• A proactive and solutions-focused approach
• Strong attention to detail and problem-solving abilities
• Ability to work effectively both independently and as part of a team

Desirable

• Experience working within a manufacturing, engineering, technical or industrial environment
• Experience using CRM or ERP systems such as Salesforce or SAP
• Additional European language skills would be advantageous
• Degree qualified in Business, Marketing, Engineering or a related discipline