Customer Sales Executive

Confidential; Burgess Hill; Presencial; GBP 28 000 - 30 000; Tempo integral

Resumo da oferta

Confidential is seeking a Customer Sales Executive for Burgess Hill to join a growing team. You will manage customer accounts, drive sales growth, and deliver outstanding service in a fast-paced commercial environment.

The role focuses on relationship-building, order processing, and collaboration with internal teams to meet client needs, with regular meetings and potential exhibitions.

Qualificações

• Experience in account management or related commercial role
• Excellent communication and relationship-building skills
• Strong customer service focus and ability to build lasting partnerships
• Commercial awareness and understanding of business operations
• Proficient with CRM or order processing systems

Responsabilidades

• Manage a portfolio of customer accounts with regular contact and developing relationships
• Deliver outstanding customer service and meet or exceed client expectations
• Process customer orders accurately within SLAs
• Attend customer meetings, exhibitions and trade events when required
• Identify opportunities to increase sales and maximise account potential
• Support sales activity through the company’s online portal
• Liaise with internal departments to ensure accurate job specs and customer requirements
• Provide proactive account management to drive retention and growth

Descrição da oferta de emprego

Customer Sales Executive

Location: Burgess Hill
Salary: 28k - 30k
Hours: Full-time, Permanent

Are you a customer-focused professional with strong commercial awareness and a passion for building long-term client relationships? Our client is looking for a proactive and organised Customer Sales Executive to join their growing team.

This is an excellent opportunity for someone who enjoys managing customer accounts, driving sales growth, and delivering exceptional service in a fast-paced commercial environment.

Key Responsibilities

• Manage a portfolio of customer accounts, maintaining regular contact and developing strong working relationships.
• Deliver outstanding customer service, ensuring client expectations are consistently met and exceeded.
• Process customer orders accurately and efficiently within agreed service level agreements (SLAs).
• Attend customer meetings, exhibitions, trade shows, and industry events when required.
• Identify opportunities to increase sales, strengthen customer engagement, and maximise account potential.
• Support and promote sales activity through the company's online portal.
• Liaise closely with internal departments to ensure accurate job specifications and customer requirements are communicated to production teams.
• Monitor customer activity and provide proactive account management to drive retention and growth.

Skills & Experience Required

• Previous experience within account management, customer service, sales support, or a similar commercial role.
• Excellent communication and relationship-building skills.
• Strong customer service focus with the ability to develop lasting client partnerships.
• Commercial awareness and an understanding of business operations.
• Experience working with commercial pre-production design and data management processes would be advantageous.
• Highly organized with excellent time management and prioritisation skills.
• Proactive and solutions-focused approach to problem solving.
• Confident working across multiple projects and deadlines simultaneously.
• Strong IT skills and experience using CRM or order processing systems.

What We're Looking For

The successful candidate will be a motivated and personable individual who enjoys taking ownership of customer relationships and contributing to business growth. You'll be confident working both independently and collaboratively, with a genuine passion for delivering exceptional customer experiences.

Success in the Role Will Be Measured By

• Achievement of regional sales and growth targets.
• High levels of customer satisfaction and service delivery.
• Effective account management and customer engagement.
• Delivery against key performance indicators (KPIs).
• Contribution to continuous improvement initiatives.
• Successful completion of quarterly reviews and personal development plans.

If you're looking for a varied role where you can combine customer service, account management, and sales development, we'd love to hear from you.

We are committed to creating an inclusive environment where everyone can thrive, regardless of ethnicity, age, religion, sexual orientation, gender identity, disability, or background.

We are an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.