Customer Service Representative

ScottishPower; Birkenhead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy provider is hosting a recruitment open day in Birkenhead for customer service roles in their Energy Networks team. Candidates will serve as first points of contact for electrical faults and enquiries, working in a fast-paced environment. Essential responsibilities include handling calls and supporting vulnerable customers. Interviews will take place during the event, offering immediate opportunities to join the team.

Benefits

Excellent benefits

Qualifications

• Calm demeanour and prompt solutions for customer enquiries.
• Ability to handle inbound calls and coordinate with incident controllers.
• Support for vulnerable customers with extra care.

Responsibilities

• First point of contact for electrical faults and power cuts.
• Reassuring support to customers during emergencies.
• Providing updates and logging incidents.

Job description

Overview

Join Us for Our SP Energy Networks Customer Service Open Day!

Are you curious about what we do in our ScottishPower Energy Network, Customer Service - Faults & Emergencies team? Looking to explore new opportunities and meet amazing people? Then mark your calendars for our Recruitment Open Day!

Event Details

Date: Thursday 9th October 2025
Time: 10 am until 7 pm
Location: Tranmere Rovers Football Club, Prenton Park Prenton Road West Birkenhead Merseyside CH42 9PY.

What to Expect

• Meet Our Team: Get to know the passionate individuals behind our success.
• Q&A Sessions: Have your questions answered by our team.
• Refreshments: Enjoy delicious snacks and beverages.
• Interview: After meeting with the team and learning more about these job opportunities, if you feel the role is right for you, interviews will be conducted on the day.

About our Opportunities

We are recruiting for our ScottishPower Energy Networks, Customer Service - Faults & Emergencies team. In this fast-paced role, you'll be our customers' first point of contact for electrical faults, general enquiries, power cuts as well as during large-scale events like storms. Your calm demeanour, prompt solutions, and reassuring support will help resolve electrical faults and enquiries, whilst always reinforcing our commitment to excellent customer service.

Your day will involve handling inbound calls, answering customer enquiries, providing updates on faults, and coordinating with our incident controllers to log incidents. You'll also play a pivotal role in supporting our vulnerable customers and offering the extra care they need. This role is not just about managing calls; it's about caring for our customers when they need it the most.

Working Patterns

We operate 24 hours a day, 365 days a year and offer a range of full and part-time shift patterns, between the hours of 7am and Midnight, including weekend work.

Salary & Location

Our team are based within North Cheshire Trading Estate, Prenton Way, Birkenhead, Prenton CH43 3ET (Office Based). Due to remote location and shift pattern, own transport is essential. We offer a salary from £27,498 per annum (pro-rata for part-time hours) + excellent benefits.

Special Highlights

• Interviews being held on the day: Once you've spoken with the team, find out more about the roles and what it is like working in the team. If you think the role is for you, we would love to fast track you through our recruitment process!

We can't wait to welcome you!

If you are unable to register for the day, but would still like to find out more, please come along to meet our team between 10am-7pm on Thursday 9th October 2025.