Customer Service/Receptionist Apprentice

Sika AG; Welwyn Garden City; On-site; GBP 12,000 - 18,000; Full time

Job summary

Sika AG Welwyn Garden City is inviting applications for a Customer Service Reception Apprentice to gain hands‑on experience in front‑of‑house duties, administration and office coordination while working towards a nationally recognised qualification.

You will greet visitors, answer calls, support meeting room organisation and order processing, and contribute to a friendly, professional team under a dedicated mentor.

Qualifications

• Greeting visitors in a professional and welcoming manner.
• Handling incoming calls and directing enquiries.
• Supporting mail handling, meeting-room organisation and office supplies.
• Assisting with internal communications and customer order processing.
• Maintaining a tidy, welcoming reception area.
• Learning customer service best practices and office operations.

Responsibilities

• Greeting visitors and managing reception duties with professionalism and warmth.
• Handling incoming calls and directing enquiries to the relevant departments.
• Supporting administrative tasks including mail handling, meeting-room organisation and office supplies.
• Assisting with internal communications and supporting the Customer Service team with order processing and queries.
• Maintaining a tidy and welcoming reception area.
• Learning about customer service best practices and office operations.

Job description

As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem-solving, and organisational skills
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.