Customer Service Apprentice

Specsavers; Scunthorpe; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

£8.00 per hour

Full time 37.5 hours/week

Job summary

Specsavers in Scunthorpe is seeking a proactive Customer Service Apprentice to join our store team. You will work in the call centre and assist with store administration, helping customers book or change appointments while supporting daily tasks in a busy retail environment.

The role offers a 13‑month paid apprenticeship with full-time hours (37.5 per week) including weekend shifts. We welcome individuals who are eager to learn, develop, and grow with a friendly, experienced team.

Qualifications

• Passion for providing excellent customer service.
• Great teamwork and collaboration.
• Good initiative and willingness to learn.
• Confidence using IT systems and software.
• Excellent communication and listening skills.
• Open to feedback and development with support from the team.

Responsibilities

• Handle customer calls to book and change appointments.
• Support store administration from the call centre.
• Contribute to busy in-store operations and customer care.

Skills

Customer service

Teamwork

Initiative

IT systems

Communication

Feedback welcome

Tools

Phone system

Job description

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

In this exciting role, you will be working in our call centre and supporting with store administration. This is a busy role where you will be speaking to our customers on the phone to book and change appointments as well as getting involved in administration tasks.

Our store

Based in our Scunthorpe store

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £8.00 per hour
• Full time - 37.5 hours per week - will include a weekend day

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice.These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)