Business Administration/Receptionist Apprentice

Allports Group; Fradley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday including Bank Holidays

Mental health and wellbeing support

Gift vouchers for birthdays and Christmas

Hotel discounts

Retail, gym and cinema discounts

Training programs

Team building events

Leadership/mentoring programs

Team building events

Job summary

A HGV Bodyshop Company in Fradley seeks a Business Administrator/Receptionist Apprentice to provide essential support and enhance skills in a customer-centric environment. Responsibilities include managing customer interactions, administrative tasks, and assisting in bodyshop operations. Ideal candidates are organized, possess strong communication skills, and have a desire to develop in the automotive industry. This full-time role offers training leading to a Level 3 qualification and a comprehensive benefits package, including holiday and wellness support.

Qualifications

• Strong organisational skills and attention to detail.
• Good communication and interpersonal abilities.
• Experience in Administration (6 months + is advantageous).
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Positive attitude and willingness to develop.
• Interest in the automotive or commercial vehicle industry.

Responsibilities

• Answer calls professionally and direct them around the business.
• Meet and greet customers at receptions.
• Update customers on work status.
• Raise job cards to a high standard.
• Maintain accurate records in the management system.
• Handle reception duties and data entry.
• Assist with scheduling and diary management.
• Process purchase orders and invoices.
• Ensure office supplies are maintained and organized.
• Support all aspects of Bodyshop Administration.

Skills

Strong organisational skills

Good communication

Interpersonal abilities

Experience in Administration

Proficient in Microsoft Office Suite

Positive attitude

Education

Level 3 qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Contract: Full time/permanent

Hours: 40 hours per week Mon- Friday

Office based

We are offering a Business Administrator/Receptionist Apprenticeship opportunity to join our busy, customer focused HGV Bodyshop Team. This role is ideal if you are eager to develop your skills in Vehicle Aftersales.

You will gain hands on experience providing essential administrative and operational support whilst developing core skills in customer service, administration and workshop coordination – all within a supportive environment.

Our benefits package includes:

• 28 days holiday (including Bank Holidays) + option to buy 5 extra days.
• Holiday increases with length of service.
• Mental health First Aiders and Health & Wellbeing Support through our Employee Assistance Programme.
• Birthday and Christmas Gift Vouchers
• Hotel discounts across the UK
• Retail, gym and cinema discounts
• Renault & Isuzu Manufacturing training
• Leadership/mentor development programs and long-term progression opportunities
• Team & Company team building events

What you will be doing:

• Ensure all telephone calls are answered professionally and directed around the business.
• Meet and greet all customers attending Main / Bodyshop receptions.
• Customer liaison, including updating customers of work status.
• Raising job cards Job cards to a high standard, including all detail of work required.
• Updating and maintaining vehicle files.
• Maintaining accurate records within the Bodyshop management system
• Liaising with technicians, insurers, suppliers, and customers.
• Handle general reception duties, email management, and data entry.
• Update and maintain internal databases and filing systems.
• Assist with scheduling, meeting coordination, and diary management.
• Process purchase orders, invoices, and general paperwork.
• Ensure office supplies are maintained and organised
• Support in all aspects of the Bodyshop Administration process

Training and development:

• Attending training online and face to face with our Apprenticeship provider.
• Completing coursework and a portfolio of evidence as part of the apprenticeship program.
• You will work towards a level 3 qualification
• Health and Safety – ensuring best practices when working within our workshop environment.

What you will bring:

• Strong organisational skills and attention to detail.
• Good communication and interpersonal abilities.
• Experience in Administration (6 months + is advantageous) although full training will be provided.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Positive attitude and willingness to develop within a fast-paced environment.
• Interest in the automotive or commercial vehicle industry is desirable.

If you’re looking to build a long-term career in commercial administration, we’d love to hear from you!