Customer Service Pro - Problem Solver, Returns & Liaison

Independent Builders Merchant Group; Thatcham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Supportive team environment

Job summary

Trading Depot, part of the IBMG Group, is seeking a Customer Service Advisor to join the Maidenhead team. You will be the first point of contact for customers, handling inquiries via phone, email, and webchat, resolving issues, and liaising with suppliers and couriers to ensure outstanding service.

This role suits someone who enjoys problem-solving, building relationships, and delivering excellent customer experiences in a busy environment.

Qualifications

• Previous customer service and office experience.
• Excellent communication and telephone skills.
• Strong problem-solving and organisational abilities.
• Positive, professional, and customer-focused approach.

Responsibilities

• Handle customer enquiries and provide product support.
• Manage returns, aftersales issues, and courier claims.
• Liaise with suppliers, manufacturers, and couriers.
• Build strong customer and supplier relationships.
• Take ownership of customer issues through to resolution.
• Achieve service KPIs and support the wider team.

Skills

Customer service experience

Office experience

Excellent communication

Telephone skills

Problem-solving

Organisational skills

Customer-focused approach

Tools

MS Office

Job description

Trading Depot, part of the IBMG Group, is seeking a Customer Service Advisor to join the Maidenhead team. You will be the first point of contact for customers, handling inquiries via phone, email, and webchat, resolving issues, and liaising with suppliers and couriers to ensure outstanding service.

This role suits someone who enjoys problem-solving, building relationships, and delivering excellent customer experiences in a busy environment.