Customer Service Advisor

BiGDUG Ltd. (UK); Gloucester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

23 days holiday

Birthday day off

Free drinks

Free snacks

Weekly prizes

Job summary

BiGDUG Ltd. in Gloucester is seeking a Customer Service Advisor to champion the customer experience across telephone, email and face-to-face interactions. You will work within a friendly, close-knit team to deliver consistent service while promoting product knowledge.

The role involves liaising with internal teams, handling inquiries with care, and identifying cross- and upsell opportunities, all while maintaining data accuracy and compliance.

Qualifications

• Background in customer services, either telephone or face to face.
• Outgoing personality with ability to form relationships with customers and the team.
• Ability to use initiative to reach satisfactory outcomes for business and customer.
• Confident and passionate about delivering great service.
• Excellent attention to detail and communication skills.

Responsibilities

• Deliver excellent customer service via telephone, email and face to face.
• Ensure all customer contacts are handled to provide best experience.
• Liaise with internal departments (e.g., Accounts, Warehouse).
• Help customers buy through cross- and upsell opportunities.
• Develop knowledge of company products continually.
• Provide accurate information and guidance to assist product selections.
• Ensure information is entered accurately into systems.
• Remain compliant with data protection legislation and guidelines.
• Handle customer issues quickly, politely and professionally.
• Use sound judgement to balance customer experience with profitability.

Skills

Customer service

Interpersonal skills

Problem solving

Communicates effectively

Teamwork

Job description

Are you a customer champion? Are you passionate about delivering excellent customer service? Do you love communicating and have exceptional interpersonal skills? Are you a genius problem solver? Then we want to hear from you as its an exciting time and we are recruiting multiple positions! At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality products and the very best prices and we are on a huge growth trajectory, therefore, we're looking for a highly skilled Customer Service Advisor to join our friendly and close knit team in Gloucester.

Main responsibilities

• Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues)
• Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
• Liaising with internal departments as and when necessary eg. Accounts, Warehouse
• Actively help our customers to buy through cross and upsell opportunities.
• Continually and proactively develop your knowledge of all the company products
• Provide accurate information to customers as well as guidance, supporting them to make their product selections
• Ensure that information is accurately entered into our systems
• Remain compliant with all security and data protection legislation, best practice and internal guidelines
• Handle any customer issues of problems quickly, politely and professionally.
• Use sound judgement in making decisions to balance customer experience with profitability

What we’re looking for in you

• Ideally a background in customer services, either telephone or face to face.
• Outgoing personality with the ability to form relationships with both customers and the wider team
• Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer
• Confident and passionate about delivering great service
• Excellent attention to detail
• Problem solving skills
• Excellent interpersonal skills, a great communicator with a flair for speaking and conveying messages professionally and accurately

What we can offer you

• Competitive salary in line with the national living wage, with the potential to earn a great bonus plus a contributory pension scheme and 23 days holiday (plus bank holidays and your Birthday)
• Free cold and hot drinks
• Free snacks
• Weekly prizes and competitions across the service teams

We also have many other perks such as free cold and hot drinks, free snacks, weekly prizes and competitions across the service teams! Here you will find new departments for your next practical phase. You'll discover exciting teams and tasks, as well as available areas for your upcoming project work.

If you have any questions about the application process, feel free to reach out to us. Your TAKKTalent-Team [e-mail]