Customer Service Pro – Part‑Time Night Shifts

Merkur Slots UK Limited; Gravelly Hill; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday including BH

Quarterly bonus scheme

Pension scheme

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Part Time Team Member in Erdington. 24 hours per week with a pay rate of £12.84–£13.84 per hour; night rate £13.84 per hour from 23:00 to 06:00. Experience in retail, hospitality or gambling and a commitment to excellent service are required.

Benefits include 28 days holiday, quarterly bonus, pension, life assurance, discounts, and employee assistance. Training on policies and safeguarding will be provided to support your development.

Qualifications

• Experience in retail, hospitality or gambling.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Ensure venue housekeeping is maintained to high standards, cleaning gaming equipment, floors and surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior for suspicious or disruptive activity.
• Assist with administration to maintain accuracy.
• Help promotions run smoothly and contribute to their success.
• Ensure customer service aligns with company standards and achieves customer satisfaction.
• Own and resolve problems, escalating per complaints policy.

Skills

Retail experience

Customer service

Learning mindset

Flexibility

Attention to detail

Compliance training

Job description

Merkur Slots UK Limited is seeking a Part Time Team Member in Erdington. 24 hours per week with a pay rate of £12.84–£13.84 per hour; night rate £13.84 per hour from 23:00 to 06:00. Experience in retail, hospitality or gambling and a commitment to excellent service are required.

Benefits include 28 days holiday, quarterly bonus, pension, life assurance, discounts, and employee assistance. Training on policies and safeguarding will be provided to support your development.