Night-Shift Gaming & Customer Service Team Member

Merkur Slots UK Limited; Manchester; On-site; GBP 13,000 - 16,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Team Member Nights for Manchester Deansgate to help create a welcoming atmosphere and deliver first‑class service. The role requires flexibility to work weekends and bank holidays, with a rota that includes night shifts and a 20‑hour week.

You will be responsible for maintaining venue standards, assisting customers, and supporting promotions while adhering to brand guidelines and compliance training.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.

Skills

Retail experience

Hospitality experience

Customer service

Teamwork

Flexible

Job description

Merkur Slots UK Limited is seeking a Team Member Nights for Manchester Deansgate to help create a welcoming atmosphere and deliver first‑class service. The role requires flexibility to work weekends and bank holidays, with a rota that includes night shifts and a 20‑hour week.

You will be responsible for maintaining venue standards, assisting customers, and supporting promotions while adhering to brand guidelines and compliance training.