Customer Service Pro — Fun Family Centre Role

Tenpin Ltd; Walsall; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling

Free food

Enhanced leave

Health cash back

Employee assistance

Free counselling

Life insurance

Refer a friend

Spot rewards

Job summary

Tenpin Ltd is seeking a Customer Service Assistant to join our vibrant team. You will manage reception bookings, answer enquiries, identify sales opportunities, host events, and serve food and drinks across Laser Arena, Escape Rooms, karaoke rooms and more.

We value energy, confidence and a positive attitude. You should be proactive, friendly and focused on delivering excellent service to every guest, 16+ preferred, with some duties for those under 18 restricted by age and licensing rules.

Qualifications

• Energetic and proactive attitude for a busy family entertainment centre.
• Strong customer service and communication skills.
• Fully flexible, including evenings and weekends.
• Team player with attention to detail.

Responsibilities

• Manage reception bookings and answer enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and assist across departments.
• Keep the centre clean, welcoming and running smoothly.

Skills

Determined

Enthusiastic

Fast-paced environment

Excellent customer service

Communication skills

Flexible hours

Job description

Tenpin Ltd is seeking a Customer Service Assistant to join our vibrant team. You will manage reception bookings, answer enquiries, identify sales opportunities, host events, and serve food and drinks across Laser Arena, Escape Rooms, karaoke rooms and more.

We value energy, confidence and a positive attitude. You should be proactive, friendly and focused on delivering excellent service to every guest, 16+ preferred, with some duties for those under 18 restricted by age and licensing rules.