Customer Service Assistant — Fun, Fast-Paced Centre

Tenpin Ltd; Lancashire; On-site; GBP 1,102,000 - 1,929,000; Full time

Benefits offered by this job

Retail discounts

Best Doctors

Free Bowling

Free Food

Maternity/Paternity leave

Health care cash back

Employee assistance

Free counselling

Life assurance

Long service awards

Refer a friend

On the spot rewards

Job summary

Tenpin Ltd is seeking a Customer Service Assistant in Lancashire to welcome guests, manage reception bookings, answer inquiries and spot sales opportunities while delivering a fun, safe experience.

You will work across Laser Arena, Escape Rooms, karaoke rooms and children's parties, focusing on friendly service, efficiency and teamwork. Shifts include evenings and weekends; benefits include staff discounts, free bowling and health perks.

Qualifications

• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised and a strong team player
• Determined, enthusiastic, and able to work in a fast-paced environment

Responsibilities

• Manage reception bookings and customer enquiries
• Identify sales opportunities and host events
• Serve food and drinks and keep the centre clean
• Work across departments from Laser Arena to Escape Rooms and karaoke rooms
• Help run children’s parties and maintenance of a welcoming environment
• Deliver exceptional service as a priority

Skills

Customer service

Communication

Flexibility

Team player

Proactive attitude

Job description

Tenpin Ltd is seeking a Customer Service Assistant in Lancashire to welcome guests, manage reception bookings, answer inquiries and spot sales opportunities while delivering a fun, safe experience.

You will work across Laser Arena, Escape Rooms, karaoke rooms and children's parties, focusing on friendly service, efficiency and teamwork. Shifts include evenings and weekends; benefits include staff discounts, free bowling and health perks.