Customer Experience & Events Host - Fun Center

Tenpin; Walsall; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling for family and friends

Free food

Maternity/Paternity leave

Job summary

Tenpin is seeking a Customer Service Assistant to deliver an outstanding guest experience by handling reception bookings, answering enquiries, and driving sales while ensuring the centre stays clean and welcoming.

You will support diverse activities across Laser Arena, Escape Rooms, karaoke rooms, and children's parties, contributing to a fun, energetic environment and great team collaboration.

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a positive attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, and a strong team player.

Responsibilities

• Provide an excellent customer experience by managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, serving food and drinks, and keeping the centre clean, welcoming and running smoothly.
• Work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms, and hosting children’s parties.

Skills

Fast-paced environment

Excellent customer service

Fully flexible

Team player

Job description

Tenpin is seeking a Customer Service Assistant to deliver an outstanding guest experience by handling reception bookings, answering enquiries, and driving sales while ensuring the centre stays clean and welcoming.

You will support diverse activities across Laser Arena, Escape Rooms, karaoke rooms, and children's parties, contributing to a fun, energetic environment and great team collaboration.