Customer Service Pro – Betting Shop (Flexible Hours)

William Hill; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in the UK is seeking team members to join their retail shops. The role is centered around providing exceptional customer service and includes responsibilities such as welcoming customers, processing bets, and building strong relationships within the community. Candidates should have a passion for customer engagement and possess interpersonal skills. The company offers competitive benefits, including flexible working hours and comprehensive training programs to foster career growth.

Benefits

Annual Pay Review & Bonus Scheme

Holiday entitlement of 28 days

Paid birthday day off

Subsidised travel for certain locations

Pension plan with employer match

Perks and discounts

Training and development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A leading betting company in the UK is seeking team members to join their retail shops. The role is centered around providing exceptional customer service and includes responsibilities such as welcoming customers, processing bets, and building strong relationships within the community. Candidates should have a passion for customer engagement and possess interpersonal skills. The company offers competitive benefits, including flexible working hours and comprehensive training programs to foster career growth.