Customer Service Pro — Betting Shop & Community

William Hill; Lancaster; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension 4% match

Staff discounts

Job summary

William Hill in Lancaster is seeking friendly, customer‑minded staff to support our high street betting shops. You’ll welcome customers, assist with bets, demonstrate betting terminals, and build lasting relationships with regulars while promoting safer gambling.

We offer a mix of full and part‑time hours, with shifts across early mornings to late evenings. You’ll benefit from annual bonus opportunities, 28 days' holiday pro rata, pension contributions, staff discounts and strong development

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by showing how to use betting terminals.
• Building relationships with customers and delivering excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in Lancaster is seeking friendly, customer‑minded staff to support our high street betting shops. You’ll welcome customers, assist with bets, demonstrate betting terminals, and build lasting relationships with regulars while promoting safer gambling.

We offer a mix of full and part‑time hours, with shifts across early mornings to late evenings. You’ll benefit from annual bonus opportunities, 28 days' holiday pro rata, pension contributions, staff discounts and strong development