Retail Customer Experience Pro – Betting Shop

William Hill; Brecon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement

Birthday off

Pension match 4%

Discounts

Training & development

Job summary

William Hill in Wales is seeking shop staff to join our retail team, delivering friendly customer service and helping customers with betting queries.

You’ll welcome customers, process bets, demonstrate how to use betting terminals, build relationships, and promote safer gambling while supporting daily shop operations and opening/closing tasks. We offer flexible full- and part-time hours, annual bonus, generous holiday, pension contributions, and staff discounts.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Ability to engage with customers from diverse backgrounds.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Communication

Empathy

Job description

William Hill in Wales is seeking shop staff to join our retail team, delivering friendly customer service and helping customers with betting queries.

You’ll welcome customers, process bets, demonstrate how to use betting terminals, build relationships, and promote safer gambling while supporting daily shop operations and opening/closing tasks. We offer flexible full- and part-time hours, annual bonus, generous holiday, pension contributions, and staff discounts.