Customer Service Planner – Housing Operations

Blue Octopus Recruitment Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services company is seeking a dedicated individual to join their team. The role involves managing high volumes of calls to schedule appointments, ensuring that Service Level Agreements are met while providing excellent customer service. Candidates should have experience in customer service and planning, with strong administration and communication skills. Benefits include a bonus scheme, generous holiday allowance, and extensive wellbeing support. Apply now to become part of a company that values diversity and innovation.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Flexible Working

Volunteering (2 days paid)

Qualifications

• Experience in social housing or similar.
• Ability to prioritise works and manage jobs.
• Passion for customer satisfaction.

Responsibilities

• Manage high volumes of calls and schedule appointments.
• Liaise with clients, subcontractors, and suppliers.
• Ensure Service Level Agreements are met.

Skills

Customer Service experience

Planning knowledge

Good communication skills

Technical background

Administration skills

Job description

A leading property services company is seeking a dedicated individual to join their team. The role involves managing high volumes of calls to schedule appointments, ensuring that Service Level Agreements are met while providing excellent customer service. Candidates should have experience in customer service and planning, with strong administration and communication skills. Benefits include a bonus scheme, generous holiday allowance, and extensive wellbeing support. Apply now to become part of a company that values diversity and innovation.