Customer Service Administrator — Small Team, Office Role

Recruitment Helpline Ltd; Binstead; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company pension

Employee discount

Job summary

Recruitment Helpline Ltd is seeking a confident and organised Customer Service Administrator to join their team in Swanmore, Hampshire. This office-based role is full-time (40 hours/week) with a permanent contract; a job-share option may be considered if there is interest.

You will be the main point of contact for customers, manage enquiries, and support daily administration to keep operations running smoothly.

Qualifications

• Previous experience in customer service, administration or a similar office-based role.
• Clear and professional communication skills, both verbal and written.
• Confident telephone manner with the ability to deal with enquiries calmly.
• Good attention to detail and accuracy.
• Good working knowledge of Outlook and general IT or database systems.
• Ability to prioritise, multitask and stay organised during busy periods.
• Friendly, reliable and team-focused.

Responsibilities

• Handling customer enquiries by phone and email in a professional and helpful manner.
• Supporting the team with general administration and daily office tasks.
• Updating records and systems accurately.
• Helping customers with queries, updates and follow-up information.
• Working closely with colleagues across the business to keep things running smoothly.
• Following company procedures and supporting a safe, organised working environment.

Skills

Customer service

Administration

Outlook

Attention to detail

Organization

Telephone manners

Team player

Tools

Outlook

CRM systems

MS Office

Job description

Recruitment Helpline Ltd is seeking a confident and organised Customer Service Administrator to join their team in Swanmore, Hampshire. This office-based role is full-time (40 hours/week) with a permanent contract; a job-share option may be considered if there is interest.

You will be the main point of contact for customers, manage enquiries, and support daily administration to keep operations running smoothly.