Customer Service Admin Assistant — Growth & Training

JAM Recruitment Ltd; Bromyard; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company bonus scheme

Company pension scheme

Free onsite parking

Staff discounts on gifts we fabricate

Job summary

JAM Recruitment Ltd is seeking a Customer Service Administration Assistant in Bromyard/Herefordshire. The role is full-time, 39.5 hours weekly, with early evenings and Friday finish, based in office, with full training provided.

The ideal candidate will have at least one year of office or customer service experience and be accurate, detail-oriented, and willing to learn products, systems and processes to progress within the Customer Service Administrator role.

Qualifications

• Essential: 1+ year in office/admin/customer service role.
• Strong telephone manner and written/verbal communication.
• Good computer literacy including email, Word and Excel.

Responsibilities

• Answer calls and take messages accurately, forwarding as needed.
• Perform data entry, record keeping and filing following training.
• Process sample requests and update customer records.
• Support the CS team with routine queries and provide handovers as required.
• Learn to use CRM and order management systems; update records.

Skills

Telephone manner

Data entry

Organisational skills

Attention to detail

Microsoft Word

Microsoft Excel

Education

GCSE Maths and English (Grade C/4+)

Tools

Excel

Word

CRM systems

Job description

JAM Recruitment Ltd is seeking a Customer Service Administration Assistant in Bromyard/Herefordshire. The role is full-time, 39.5 hours weekly, with early evenings and Friday finish, based in office, with full training provided.

The ideal candidate will have at least one year of office or customer service experience and be accurate, detail-oriented, and willing to learn products, systems and processes to progress within the Customer Service Administrator role.