Customer Service - Personal Banker

NatWest Group; Congleton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution seeks a Customer Service Personal Banker in Congleton. This role focuses on providing exceptional customer service and assisting clients with their banking needs, requiring strong communication and interpersonal skills. You will have a competitive salary starting at £26,010 and enjoy generous benefits including flexible rewards and a monthly retirement contribution. The role demands adaptability to various working hours, primarily during the week with some Saturdays.

Benefits

Flexible reward programme

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Qualifications

• Passion for customer service.
• Commitment to develop new skills and responsibilities.
• Strong interpersonal skills.

Responsibilities

• Provide outstanding service in every interaction.
• Assist customers with banking needs and general requests.
• Identify opportunities to assist with financial products.

Skills

Customer service

Strong communication skills

Attention to detail

Ability to work under pressure

Teamwork

Job description

Join us as a Customer Service Personal Banker in Congleton

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role. You will be committed to providing outstanding service in every interaction, working with high levels of accuracy to provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

You’ll also need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer‑centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

You’ll also benefit from

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

What else you need to know

You'll join us on a competitive salary starting at £26,010, pro rata for the hours you work.

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday, with rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training program where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.

Hours

35