Customer Service & Order Fulfillment Supervisor - Hybrid

Octagon Group; Norwich; Híbrido; GBP 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension

22 days holiday

Social events

Career development

Descripción de la vacante

Octagon Group in Norwich is seeking a Customer Service Supervisor to own the sales order book and drive accurate, on-time delivery. You will lead one Logistics Coordinator and communicate across Sales, Operations and Finance.

The role is hybrid with office-based training and regular site presence, offering a competitive salary and room for growth in a growing crop protection business near Norwich.

Formación

• Sales, telesales or customer service background, ideally with supervisory or leadership experience.
• Strong commercial awareness, including pricing and payment terms.
• Confident use of Microsoft Office and business systems.
• Ability to work at pace, prioritise well and stay accurate under pressure.
• Confident communication with people at all levels.
• Experience in chemical, agricultural or life science sector (Desirable).
• Experience with Unleashed software or DGN awareness (training provided) (Desirable).

Responsabilidades

• Take full ownership of the sales order book.
• Check customer orders, ensuring pricing, terms and delivery details are correct and achievable.
• Process orders through the business system, from acknowledgment to invoicing.
• Coordinate dispatch with the warehouse team, issue delivery notes and dangerous goods notes.
• Reconcile the order book weekly and report to sales managers and the senior team.
• Keep Operations informed of customer stock requirements and shortages.
• Provide Finance with sales data by customer and product for forecasting.
• Resolve supply issues and customer complaints promptly and professionally.
• Supervise and support the Logistics Coordinator, and cover across Operations when needed.

Conocimientos

Sales/Customer service

Leadership

Commercial awareness

Pricing & terms

Communication

Herramientas

MS Office

Descripción del empleo

Octagon Group in Norwich is seeking a Customer Service Supervisor to own the sales order book and drive accurate, on-time delivery. You will lead one Logistics Coordinator and communicate across Sales, Operations and Finance.

The role is hybrid with office-based training and regular site presence, offering a competitive salary and room for growth in a growing crop protection business near Norwich.