End-to-End Global Order Fulfillment Coordinator (Hybrid)

Confidential; Guildford; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Confidential is seeking an experienced Order Processing Coordinator in Guildford, Surrey. The role involves owning the customer order journey from start to finish, handling multi-currency orders, and working across two ERP systems in a hybrid, full-time setup.

You will manage order cycles, communicate status to customers, coordinate with warehouses and couriers, and prepare export paperwork for EU-bound orders. Strong Excel/Google Sheets skills and excellent communication are essential.

Qualifications

• 5+ years in order processing, logistics or supply chain coordination.
• Experience working with international suppliers (ideally China-based).
• Experience supporting UK and European B2B clients with basic customs requirements.
• Confident with ERP / order management systems.

Responsibilities

• Manage the full end-to-end order cycle: receiving, validating and entering customer orders, confirming availability, pricing, lead times and shipping terms.
• Work across multiple currencies and two ERP systems.
• Keep customers updated on order status, tracking and any delays.
• Coordinate with warehouse, workshop, couriers and procurement to keep things on track.
• Produce customer-specific paperwork in line with each client's SOPs.
• Handle export documentation for orders heading outside the EU, liaising with authorities for customs paperwork.
• Monitor stock levels and flag low stock, backorders or delays.
• Build reports on open orders, backorders and delivery KPIs.

Skills

Order processing

Logistics

ERP systems

Excel

Google Sheets

Tools

ERP systems

Excel

Google Sheets

Job description

Confidential is seeking an experienced Order Processing Coordinator in Guildford, Surrey. The role involves owning the customer order journey from start to finish, handling multi-currency orders, and working across two ERP systems in a hybrid, full-time setup.

You will manage order cycles, communicate status to customers, coordinate with warehouses and couriers, and prepare export paperwork for EU-bound orders. Strong Excel/Google Sheets skills and excellent communication are essential.