Customer Service Supervisor

Octagon Group; Norwich; Híbrido; GBP 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension

22 days holiday

Social events

Career development

Descripción de la vacante

Octagon Group in Norwich is seeking a Customer Service Supervisor to own the sales order book and drive accurate, on-time delivery. You will lead one Logistics Coordinator and communicate across Sales, Operations and Finance.

The role is hybrid with office-based training and regular site presence, offering a competitive salary and room for growth in a growing crop protection business near Norwich.

Formación

• Sales, telesales or customer service background, ideally with supervisory or leadership experience.
• Strong commercial awareness, including pricing and payment terms.
• Confident use of Microsoft Office and business systems.
• Ability to work at pace, prioritise well and stay accurate under pressure.
• Confident communication with people at all levels.
• Experience in chemical, agricultural or life science sector (Desirable).
• Experience with Unleashed software or DGN awareness (training provided) (Desirable).

Responsabilidades

• Take full ownership of the sales order book.
• Check customer orders, ensuring pricing, terms and delivery details are correct and achievable.
• Process orders through the business system, from acknowledgment to invoicing.
• Coordinate dispatch with the warehouse team, issue delivery notes and dangerous goods notes.
• Reconcile the order book weekly and report to sales managers and the senior team.
• Keep Operations informed of customer stock requirements and shortages.
• Provide Finance with sales data by customer and product for forecasting.
• Resolve supply issues and customer complaints promptly and professionally.
• Supervise and support the Logistics Coordinator, and cover across Operations when needed.

Conocimientos

Sales/Customer service

Leadership

Commercial awareness

Pricing & terms

Communication

Herramientas

MS Office

Descripción del empleo

Job title: Customer Service Supervisor

Location: Norwich, Norfolk (Hybrid)

Salary: £36,000-£40,000 per annum

Job type: Permanent, Full Time

The company

Our client is a fast-growing crop protection business based near Norwich. It develops patented, environmentally friendly products for the agricultural industry. The business has doubled in size in two years and is still growing.

The role

As Customer Service Supervisor, you'll report to the Customer Service Manager and own the company's sales order book. You'll make sure every order is accurate, achievable and delivered on time, and you'll lead one Logistics Coordinator.

You will:

• Take full ownership of the sales order book
• Check customer orders, making sure pricing, terms and delivery details are correct and achievable
• Process orders through the business system, from acknowledgment and stock allocation to dispatch and invoicing
• Co-ordinate dispatch with the warehouse team, checking batches, labels and packing, and issuing delivery notes and dangerous goods notes
• Reconcile the order book weekly and report to sales managers and the senior team
• Keep Operations informed of customer stock requirements and any shortages
• Provide Finance with sales data by customer and product for forecasting
• Resolve supply issues and customer complaints promptly and professionally
• Supervise and support the Logistics Coordinator, and provide cover across the Operations team when needed

What you'll need

• A sales, telesales or customer service background, ideally with supervisory or leadership experience
• Strong commercial awareness, including the ability to assess pricing and payment terms
• Confident use of Microsoft Office and business systems
• The ability to work at pace, prioritise well and stay accurate under pressure
• Confident communication with people at all levels

Desirable

• Experience in the chemical, agricultural or life science sector
• Experience with Unleashed software, or DGN awareness (training provided)

What's on offer

• £36,000-£40,000 per annum, depending on experience
• Hybrid working: office-based for the first few weeks of training, then around 3-4 days a month in the Norwich office
• 37.5 hours per week, Monday to Friday, 9:00-17:30
• 22 days holiday plus bank holidays
• Company pension
• Social events
• Career development in a growing international business