Hybrid Customer Service & Logistics Coordinator

Nichols PLC; Newton-le-Willows; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Annual Bonus

Save as you Earn Share Scheme

Private medical cover

Enhanced Primary Carers leave and sick

Holiday home stay

Your birthday off work

Free on site parking

Volunteer day (1 day per year)

Job summary

Nichols PLC is seeking a Customer Service and Logistics Co-ordinator to deliver consistent and positive engagement with customers, handling orders, stock allocation, returns and queries to ensure on-time and in-full delivery of products.

You'll work with Commercial teams and a 3PL partner to optimise costs, CO2, and service levels, while collaborating with supply and demand planners to prioritise customers as needed. Hybrid work with three office days per week.

Qualifications

• Excellent interpersonal and communication skills.
• Proactive problem-solving and root cause analysis.
• Strong organizational skills and multitasking in a fast-paced environment.
• Ability to manage multiple priorities and coordinate with departments.
• Advanced Excel skills for data manipulation and analysis.

Responsibilities

• Proactively monitor order, delivery and service performance, identifying risks early and taking action before customer impact occurs.
• Ensure orders are keyed accurately and on time.
• Manage stock allocation for orders by warehouse to maximize availability for customers.
• Release orders to ensure lead times are met and any issues are managed.
• Ensure non-conforming deliveries are resolved and stock returned to warehouse.
• Keep customers informed of changes, escalate, own and resolve issues.
• Collaborate with internal teams and external partners to manage issues.
• Handle customer queries and complaints to ensure timely resolutions.
• Generate reports and KPIs to monitor performance and drive issue resolution.
• Own daily performance with our 3PL, identify root causes and implement corrective actions for failed deliveries.

Skills

Interpersonal skills

Communication skills

Excel skills

Organizational skills

Problem solving

Tools

Excel

Job description

Nichols PLC is seeking a Customer Service and Logistics Co-ordinator to deliver consistent and positive engagement with customers, handling orders, stock allocation, returns and queries to ensure on-time and in-full delivery of products.

You'll work with Commercial teams and a 3PL partner to optimise costs, CO2, and service levels, while collaborating with supply and demand planners to prioritise customers as needed. Hybrid work with three office days per week.