Customer Success & Accounts Manager — Hybrid (Norwich)

Certas Energy UK; Norwich; Ibrido; GBP 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

SNAP Account is seeking a Customer Service & Account Manager to join our Norfolk team. You will manage and develop relationships across our fleet, driver and network partner customer base while delivering exceptional support.

This hybrid role involves inbound/outbound inquiries, onboarding, account setup, and promoting additional SNAP services to meet team objectives and growth targets. Strong communication and organisational skills are essential, with knowledge of logistics valued and English

Competenze

• Experience in customer service, account management or customer support.
• Excellent communication and relationship-building skills.
• Customer-first approach with passion for delivering exceptional service.
• Ability to build relationships with internal and external stakeholders.
• Strong organisational skills and attention to detail.
• Experience using Outlook, Word and Excel.
• Ability to manage multiple priorities in a busy environment.
• Proactive approach with ownership of customer requirements.
• Collaborative mindset to support team objectives.
• Experience managing customer accounts in a service-led environment.
• Experience identifying opportunities to promote additional products or services.
• Knowledge of transport, logistics or haulage industry.
• Ability to speak Hungarian or Bulgarian, alongside fluent English.

Mansioni

• Managing inbound and outbound customer enquiries, providing advice on SNAP products and services.
• Supporting prospective customers through registration and onboarding.
• Taking ownership of new fleet customer leads and managing them through consultation, setup and activation.
• Building strong relationships with new and existing customers to maximise engagement and retention.
• Identifying opportunities to introduce customers to additional SNAP services.
• Working with internal teams, including Credit Control, to ensure accounts are established accurately.
• Conducting proactive account management calls to support growth and uptake.
• Maintaining accurate customer records and up-to-date key account information.
• Supporting Truck Parks and Truck Wash partners to ensure high service standards.
• Delivering against team objectives, KPIs and margin growth targets.
• Providing administrative support for a seamless customer experience.

Conoscenze

Customer service

Account management

Communication

Relationship-building

Organisational skills

Microsoft Office

Multitasking

Ownership

Team collaboration

Industry knowledge

Strumenti

Microsoft Office

Descrizione del lavoro

SNAP Account is seeking a Customer Service & Account Manager to join our Norfolk team. You will manage and develop relationships across our fleet, driver and network partner customer base while delivering exceptional support.

This hybrid role involves inbound/outbound inquiries, onboarding, account setup, and promoting additional SNAP services to meet team objectives and growth targets. Strong communication and organisational skills are essential, with knowledge of logistics valued and English