Customer Service & Order Coordinator

Sunbelt Rentals Limited.; Chesterfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals Limited in the United Kingdom is seeking a Customer Service Administrator to join our team. This role focuses on delivering a best-in-class service, building relationships with customers, and using product knowledge to maximise upselling opportunities.

You will handle telephone, email, and website requests, manage orders from enquiry to post-hire feedback, and contribute to continuous service improvements in a fast-paced, highly operational environment.

Qualifications

• Proven experience in a Customer Service role, ideally handling in-bound order/sales enquiries.
• Experience developing product knowledge and understanding Sunbelt's range.
• Excellent communication, negotiating and relationship-building skills.
• Ability to use own judgment and follow company policies/pricing structures.
• An effective team member with a collaborative approach.
• Proficient in MS Office and comfortable with IT systems.

Responsibilities

• Handle inbound customer enquiries via phone, email and website requests.
• Develop product knowledge and upsell opportunities.
• Manage the full customer journey from enquiry to post-hire feedback.
• Build relationships with regular customers and ensure high service standards.
• Work in a fast-paced operational environment with accuracy and multi-tasking.

Skills

Customer service

Communication

Negotiation

Teamwork

Tech literacy

Initiative

Tools

MS Office

Job description

Sunbelt Rentals Limited in the United Kingdom is seeking a Customer Service Administrator to join our team. This role focuses on delivering a best-in-class service, building relationships with customers, and using product knowledge to maximise upselling opportunities.

You will handle telephone, email, and website requests, manage orders from enquiry to post-hire feedback, and contribute to continuous service improvements in a fast-paced, highly operational environment.