Customer Success & Hire Coordinator

Sunbelt Rentals Careers; Inverness; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Sunbelt Rentals is seeking a Hire Controller in the United Kingdom to deliver a best‑in‑class service. You will build relationships with customers, manage orders from enquiry through post‑hire feedback, and look for upsell opportunities while using product knowledge to assist clients.

The role involves telephone, email, and online communications within a fast‑paced, field‑based team. We value initiative, accuracy, and a proactive approach to customer satisfaction.

Qualifications

• Proven experience in a customer service role, handling enquiries and transactions.
• Strong communication and relationship-building abilities.
• Able to upsell where appropriate and maintain customer focus.

Responsibilities

• This role delivers a best-in-class service and maximises upselling opportunities.
• Manage an order from enquiry to post-hire feedback, owning the customer journey.
• Communicate with customers by phone, email, and website requests.

Skills

Customer service

Communication skills

Team player

Decision making

Tools

MS Office

IT systems

Job description

Sunbelt Rentals is seeking a Hire Controller in the United Kingdom to deliver a best‑in‑class service. You will build relationships with customers, manage orders from enquiry through post‑hire feedback, and look for upsell opportunities while using product knowledge to assist clients.

The role involves telephone, email, and online communications within a fast‑paced, field‑based team. We value initiative, accuracy, and a proactive approach to customer satisfaction.