Reception & Returns Administrator (Office-Based)

Ovia Group; United Kingdom; Remote; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days'

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore is seeking a Receptionist/Returns Coordinator to support day-to-day reception and returns administration at our Tamworth head office. This permanent full-time role combines returns coordination with front-of-house duties, including switchboard management and general admin for the Customer Service team.

The role is office-based at Scolmore House, Tamworth (B79 7UL). You will liaise with internal departments and external partners to ensure accurate returns processing and a welcoming

Qualifications

• Experience in customer service, administration, returns, or office support.
• Excellent customer service and interpersonal skills.
• Professional, presentable, and approachable.
• Strong verbal and written communication skills.
• Excellent organisational skills with ability to manage multiple priorities.
• Attention to detail and accuracy.
• Ability to work independently and take ownership.
• Experience with Outlook and Excel.
• Experience with ERP systems.
• Ability to collaborate across departments.

Responsibilities

• Process customer returns, debit notes, and credits accurately.
• Manage returns enquiries and resolve issues professionally.
• Coordinate collections, investigate discrepancies, and liaise with internal departments and external partners to achieve positive outcomes.
• Maintain accurate records, reports, and supporting documentation.
• Deliver a professional and welcoming reception for visitors and manage the switchboard.
• Oversee visitor management procedures and support health and safety processes.
• Provide administrative support to Customer Services and wider business.
• Identify opportunities to improve processes and enhance service delivery.

Skills

Customer service

Administration

Multitasking

Outlook

Excel

Communication

Attention to detail

Independent work

Problem solving

Tools

ERP systems

Job description

Scolmore is seeking a Receptionist/Returns Coordinator to support day-to-day reception and returns administration at our Tamworth head office. This permanent full-time role combines returns coordination with front-of-house duties, including switchboard management and general admin for the Customer Service team.

The role is office-based at Scolmore House, Tamworth (B79 7UL). You will liaise with internal departments and external partners to ensure accurate returns processing and a welcoming