Front Desk & Returns Coordinator (Full-Time)

Scolmore; United Kingdom; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Extra annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore is seeking a Receptionist/Returns Coordinator to support the day-to-day operation of the head office in Tamworth. The role blends returns administration with front-of-house duties, acting as first point of contact and managing the switchboard.

You will handle returns processing, credits and debits, maintain records, and provide general admin support to the Customer Services team. The position is full-time and office-based at Scolmore House, Tamworth.

Qualifications

• Experience in customer service/administration, returns, or office support.
• Excellent customer service and interpersonal skills.
• Professional, presentable and approachable manner.
• Strong verbal and written communication.
• Excellent organisational skills with ability to manage multiple priorities.
• Attention to detail and accuracy.
• Ability to work independently and take ownership of workload.
• Proactive and solution-focused approach to problem solving.
• Experience using Microsoft Outlook and Excel.
• Experience working with ERP systems or similar business software.

Responsibilities

• Process customer returns, debit notes and credits accurately.
• Manage returns enquiries and resolve issues promptly.
• Coordinate collections and liaise with internal teams and partners.
• Maintain records, reports and documentation.
• Support reception duties, switchboard, and visitor management.

Skills

Customer service

Administration

Reception

Communication

MS Outlook

Excel

ERP systems

Organisational skills

Tools

ERP systems

Microsoft Excel

Microsoft Outlook

Job description

Scolmore is seeking a Receptionist/Returns Coordinator to support the day-to-day operation of the head office in Tamworth. The role blends returns administration with front-of-house duties, acting as first point of contact and managing the switchboard.

You will handle returns processing, credits and debits, maintain records, and provide general admin support to the Customer Services team. The position is full-time and office-based at Scolmore House, Tamworth.