Office-Based Reception & Returns Coordinator

Espire; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Extra leave days

Health Cashback

Pension

Life Assurance

Free Parking

Job summary

Scolmore is seeking a Receptionist/Returns Coordinator to support reception and returns administration at our Tamworth head office. This permanent, full-time role combines returns coordination with front-of-house duties and general admin support for the Customer Service team.

Based in our Tamworth head office, you will manage switchboard, visitor management, and processing of returns, debits, and credits while ensuring a professional front-of-house experience.

Qualifications

• Essential: experience in customer service, administration, returns, or office support.
• Essential: excellent customer service and interpersonal skills.
• Essential: professional, presentable manner and strong communication.
• Essential: strong organisational skills and attention to detail.
• Desirable: reception/front-of-house experience.
• Desirable: experience handling returns, credits, or logistics.
• Desirable: familiarity with document management/archives.

Responsibilities

• Process returns, debits, and credits accurately through company systems.
• Manage returns inquiries and resolve issues promptly.
• Coordinate collections and liaise with internal/external partners.
• Maintain records, reports, and documentation for returns.
• Support front-of-house, switchboard, and visitors on site.
• Provide admin support to Customer Services and wider business.
• Improve processes to enhance service delivery.
• Undertake other duties as needed.

Skills

Customer service

Administration

Returns coordination

Microsoft Outlook

Excel

ERP systems

Communication

Organisational skills

Problem solving

Team collaboration

Tools

ERP systems

Job description

Scolmore is seeking a Receptionist/Returns Coordinator to support reception and returns administration at our Tamworth head office. This permanent, full-time role combines returns coordination with front-of-house duties and general admin support for the Customer Service team.

Based in our Tamworth head office, you will manage switchboard, visitor management, and processing of returns, debits, and credits while ensuring a professional front-of-house experience.