Customer Service & Orders Specialist – Accounts & Support

Plus One Personnel; Banbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Onsite parking

Pension contributions

Employee discount

Online learning courses

Employee Assistance Programme (EAP)

Job summary

Plus One Personnel is seeking a Customer Service Advisor to join a busy team in the lighting industry. You will process orders, respond to telephone and email enquiries, and ensure timely despatch while maintaining accuracy and high service standards.

The role combines customer service, sales support and administration, requiring excellent communication, organisation and problem-solving abilities. Office hours Monday to Friday with on-site work.

Qualifications

• Excellent numeracy and literacy with a focus on accuracy.
• Solid MS Office 365 knowledge including Word, Excel and Outlook.
• Clear communication skills via phone and email.
• Strong organisational and time-management abilities.
• Proactive approach to identify and prevent issues.
• Familiarity with critical path timelines; Navision helpful but not essential.

Responsibilities

• Process customer orders accurately and coordinate with Despatch and Trading teams.
• Respond promptly to phone and email enquiries on stock, delivery and more.
• Support Area Sales Managers with key accounts and smaller accounts by phone.
• Monitor special and bespoke orders ensuring progress.
• Process claims, credits and payments efficiently.
• Investigate delivery and invoicing queries with couriers and internal teams.
• Collaborate across Technical, Returns Management, Despatch, Trading and Manufacturing teams.
• Carry out general admin and housekeeping duties as requested.

Skills

Numeracy and literacy

MS Office proficiency

Customer communication

Organisational skills

Problem-solving

Attention to detail

Team collaboration

Tools

Microsoft Navision

Microsoft Office 365

Job description

Plus One Personnel is seeking a Customer Service Advisor to join a busy team in the lighting industry. You will process orders, respond to telephone and email enquiries, and ensure timely despatch while maintaining accuracy and high service standards.

The role combines customer service, sales support and administration, requiring excellent communication, organisation and problem-solving abilities. Office hours Monday to Friday with on-site work.