Lighting Tech Support Engineer – Troubleshooting

Espuk

United Kingdom

Remote

GBP 25,000 - 38,000

Full time

5 days ago

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Benefits offered by this job

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Option to purchase up to 5 extra days"

Job summary

Ovia is seeking a Technical Support Engineer to join its expanding Technical & Quality team. You will become a trusted technical expert across the Ovia product portfolio, troubleshooting issues, supporting product performance and application, and driving continuous improvement.

The role interfaces with customers and internal teams, providing clear guidance and solutions, with opportunities to develop within a rapidly growing business and to contribute to product knowledge and service excellence.

Qualifications

Strong understanding of LED lighting products, luminaires and electrical systems.
Excellent fault-finding and problem-solving skills.
Ability to explain technical information clearly to technical and non-technical audiences.
Customer-focused with proactive, solution-oriented approach.
Strong organisational skills and ability to manage multiple priorities.
Able to work independently and within a team.
Good working knowledge of Microsoft Office.

Responsibilities

Provide first-class technical support for Ovia luminaires, lighting controls, emergency lighting systems, and related products.
Respond to technical enquiries via phone, email, or on-site visits.
Diagnose and resolve product, installation, and performance issues.
Guide customers through troubleshooting to achieve timely resolutions.
Support internal sales teams and external customers with technical advice.