Customer Service & Onboarding Specialist

Enva; Bilsthorpe CP; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Competitive holiday allowance

Company pension scheme

Employee Assistance Program

Lifestyle & Leisure Discounts

Employee Life Insurance

Free on-site parking

Job summary

A leading environmental services company is seeking a Customer Service Advisor to join their team in Bilsthorpe. This entry-level position requires experience in customer service and excellent communication skills. Responsibilities include managing customer queries through calls and emails, ensuring customer satisfaction, and resolving complaints efficiently. The role offers competitive salary and benefits in a supportive environment.

Qualifications

• Experience in customer service required.
• Must demonstrate high levels of integrity and professionalism.
• Must have excellent written and verbal communication skills.

Responsibilities

• Act as first point of contact for incoming calls.
• Maintain rapport with customers and manage expectations.
• Resolve customer complaints at first point of contact.

Skills

Customer service experience

Problem solving

Excellent communication skills

Attention to detail

Interpersonal skills

Job description

A leading environmental services company is seeking a Customer Service Advisor to join their team in Bilsthorpe. This entry-level position requires experience in customer service and excellent communication skills. Responsibilities include managing customer queries through calls and emails, ensuring customer satisfaction, and resolving complaints efficiently. The role offers competitive salary and benefits in a supportive environment.