Customer Service Advisor - Growth, Holiday & Training Perks

First Home Improvements; Norwich; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days paid annual holiday

Christmas - New Year close down

Discounts on company products

Line manager support with training opportunities

Job summary

A leading home improvement services company is seeking a customer service advisor in Norwich. The role involves supporting customer orders and queries through various platforms including telephone calls and emails. You will ensure timely customer service and meet set targets. The ideal candidate will have strong communication skills, good phone handling, and data entry capabilities. This role offers competitive pay and a supportive work environment, including training opportunities and 33 days of paid annual holiday.

Qualifications

• Ability to communicate effectively with people, internally and externally.
• Good phone contact handling skills and active listening.
• Good data entry and typing skills.
• Computer literate and knowledge of Microsoft Windows-based programs.

Responsibilities

• Support customer orders and queries via telephone, email, and live chat.
• Ensure timely responses to customer queries.
• Meet targets and KPIs, including call volumes and lead generation.
• Multitask and manage daily tasks involving booking appointments.

Skills

Effective communication

Phone contact handling

Active listening

Data entry and typing

Computer literacy

Job description

A leading home improvement services company is seeking a customer service advisor in Norwich. The role involves supporting customer orders and queries through various platforms including telephone calls and emails. You will ensure timely customer service and meet set targets. The ideal candidate will have strong communication skills, good phone handling, and data entry capabilities. This role offers competitive pay and a supportive work environment, including training opportunities and 33 days of paid annual holiday.