Proactive Customer Experience Specialist

Collaborate Recruitment; Poole; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Sustainable working hours

25 days holidays

Job summary

A well-established manufacturing business in Poole is seeking a dedicated Customer Service Advisor to join their team. In this front-line role, you will manage customer accounts, resolve queries and complaints, and enhance the overall customer experience. You should have at least 2 years of customer service experience and be able to communicate effectively in a busy environment. Offering competitive benefits and professional development opportunities, this is an ideal role for someone who enjoys working with people in a fast-paced setting.

Qualifications

• At least 2 years experience in customer service.
• Confident communicator with a friendly manner.
• Experience in handling complaints professionally.

Responsibilities

• Manage customer accounts and contract renewals.
• Resolve customer queries and complaints.
• Provide general administration support to the team.

Skills

Customer service experience

Effective communication

Problem-solving

Organizational skills

PC Literacy

Tools

ERP systems

CRM systems

Job description

A well-established manufacturing business in Poole is seeking a dedicated Customer Service Advisor to join their team. In this front-line role, you will manage customer accounts, resolve queries and complaints, and enhance the overall customer experience. You should have at least 2 years of customer service experience and be able to communicate effectively in a busy environment. Offering competitive benefits and professional development opportunities, this is an ideal role for someone who enjoys working with people in a fast-paced setting.