Customer Experience Advisor – Growth & Rewards

South East Water UK; Tonbridge and Malling; On-site; GBP 22,329 - 27,291; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme, up to 10% employer contribution

5 weeks holiday plus bank holidays, increasing with length of service

Flexible annual leave policy to buy or sell holiday leave

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

A water supplier company in the UK is looking for a Customer Service Advisor to join their award-winning team. This position focuses on providing excellent customer service and problem-solving for various customer needs. The role offers competitive pay with bonus potential, opportunities for progression, and a comprehensive benefits package, including a stakeholder pension scheme and generous holiday leave. Ideal candidates will demonstrate dedication to customer satisfaction and possess strong communication skills.

Qualifications

• GCSE Maths and English at Grade 4/C or equivalent.
• Commitment to providing excellent customer service.
• Dedication to finding the best solutions to problems.
• Excellent computer abilities.
• Outstanding writing and vocal communication abilities.

Responsibilities

• Provide an excellent customer experience and resolve all customer contacts.
• Maintain focus on meeting targets and adhere to business processes.
• Build relationships with peers to enhance the team environment.
• Proactively use information to keep skills and knowledge up to date.
• Attend and contribute to team meetings.
• Support the business in peak periods.

Skills

Customer service dedication

Problem-solving

Computer skills

Written and verbal communication

Education

GCSE Maths and English at Grade 4/C (or equivalent)

Job description

A water supplier company in the UK is looking for a Customer Service Advisor to join their award-winning team. This position focuses on providing excellent customer service and problem-solving for various customer needs. The role offers competitive pay with bonus potential, opportunities for progression, and a comprehensive benefits package, including a stakeholder pension scheme and generous holiday leave. Ideal candidates will demonstrate dedication to customer satisfaction and possess strong communication skills.