Mon-Fri Customer Service Advisor & Support Specialist

Aqua Cure Ltd; West Lancashire; On-site; GBP 27,300; Full time

Benefits offered by this job

23 days' annual leave

Company Pension Scheme

Access to Employee Assistance Programme

Volunteering Day

Long Service Awards

Employee Support Network

Job summary

A leading water treatment company in the West Lancashire area seeks a Customer Service Advisor to provide exceptional service to customers. Responsibilities include handling inquiries, processing orders, and maintaining records. Ideal candidates should possess strong communication skills, a friendly demeanor, and the ability to multitask. The role offers a bonus opportunity and benefits including annual leave, a pension scheme, and mental health support, making it a great opportunity for those looking to excel in customer service.

Qualifications

• Prior experience in customer service is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Highly organized and detail-oriented.
• Ability to multitask and prioritize tasks effectively.
• Friendly and approachable demeanor.

Responsibilities

• Handling customer inquiries via inbound telephone calls.
• Resolving customer issues in a timely and satisfactory manner.
• Processing orders and creating invoices.
• Maintaining customer records in the database.
• Providing excellent customer service and support.

Skills

Communication Skills

Problem-Solving Abilities

Organizational Skills

Multitasking

Tools

Microsoft Office Suite

Job description

A leading water treatment company in the West Lancashire area seeks a Customer Service Advisor to provide exceptional service to customers. Responsibilities include handling inquiries, processing orders, and maintaining records. Ideal candidates should possess strong communication skills, a friendly demeanor, and the ability to multitask. The role offers a bonus opportunity and benefits including annual leave, a pension scheme, and mental health support, making it a great opportunity for those looking to excel in customer service.