Customer Service Advisor

Enva; Bilsthorpe CP; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Competitive holiday allowance

Company pension scheme

Employee Assistance Program

Lifestyle & Leisure Discounts

Employee Life Insurance

Free on-site parking

Job summary

A leading environmental services company is seeking a Customer Service Advisor to join their team in Bilsthorpe. This entry-level position requires experience in customer service and excellent communication skills. Responsibilities include managing customer queries through calls and emails, ensuring customer satisfaction, and resolving complaints efficiently. The role offers competitive salary and benefits in a supportive environment.

Qualifications

• Experience in customer service required.
• Must demonstrate high levels of integrity and professionalism.
• Must have excellent written and verbal communication skills.

Responsibilities

• Act as first point of contact for incoming calls.
• Maintain rapport with customers and manage expectations.
• Resolve customer complaints at first point of contact.

Skills

Customer service experience

Problem solving

Excellent communication skills

Attention to detail

Interpersonal skills

Job description

Join to apply for the Customer Service Advisor role at Enva

Overview

We are seeking to recruit a Customer Service Advisor to join our Customer Experience department.

Application Deadline: 26 September 2025

Location: Bilsthorpe

Responsibilities

• Act as first point of contact for incoming calls – ensuring a warm, engaging, and polite introduction.
• Maintaining and building rapport with customers, understanding their needs, and managing customer’s expectations.
• Conducting outbound calls to existing customers to up/cross sell additional products and services.
• Questioning to establish customer needs and identifying opportunities to pass to sales team.
• Respond to customer and internal emails and chat in a professional and timely manner.
• Place or amend customer orders accurately and efficiently.
• Completing onboarding welcome calls to new customers to share knowledge and best practice.
• Ensure that all queries are followed up and resolved in an efficient and customer focused approach.
• Resolve customer complaints at first point of contact wherever possible – escalate only where necessary.
• Following up on queries to ensure full resolution.
• Maintaining the internal CRM tool to ensure all records are accurate.
• Investigating solutions to help the customer, using negotiation skills where needed.
• Contributing to customer service department KPI’s to ensure service levels are met and maintained.

Skills, Knowledge and Expertise

• Experience in Customer service
• Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
• Positive and motivated with flexible and adaptable attitude.
• Problem solving and solution focussed ability.
• Maintain a high level of knowledge of the services provided by ENVA and the ability to articulate the benefits to customers.
• Excellent written and verbal communication skills and telephone manner.
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
• Excellent attention to detail.
• Exceptional interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open, and honest in all dealings.
• Ability to be flexible and adapt to changing situations and / or systems.
• Good conflict resolution skills based on a ‘Can do’ attitude.
• A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.

Benefits

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.
• Holiday Purchase Scheme

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other