Customer Service Officer (Logistics Industry)

OAKTREE CONSULTING; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A consulting firm located in Penarth, United Kingdom is looking for a Customer Service Manager to oversee daily operations and ensure excellent customer satisfaction. The ideal candidate should have at least a Higher NITEC or Diploma and a minimum of one year in customer service. Responsibilities include managing complaints, processing orders through WMS, and liaising with suppliers. Fluency in Microsoft Office applications is essential. Interested candidates should submit their resumes electronically.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Good attendance and punctuality.
• Familiar with Warehouse Management Systems (WMS) is an added advantage.

Responsibilities

• Oversee the day-to-day management of customer service.
• Support sales and operations team to meet objectives.
• Manage service complaints and provide solutions.
• Process customer orders, returns, and exchanges.
• Ensure activities comply with standard operating procedures and safety regulations.

Skills

Customer account management

Problem-solving

Multitasking

Service-oriented attitude

Team player

Education

Higher NITEC or Diploma/Degree

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Warehouse Management System (WMS)

Job description

Specific Responsibilities

• Oversee the day-to-day management of all aspects of customer service.
• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
• Promote excellent customer service and ensure consistent customer satisfaction.
• Manage/Resolve service complaints and provide solutions in a professional manner.
• Perform billing tasks, including invoicing and inventory managing.
• Liaise with suppliers and transport partners for smooth flow of goods.
• Handle escalations related to stock discrepancies, delays, or damages.
• Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
• Process customer orders, returns and exchanges.
• Identify and facilitate with superior in work process improvement.
• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements

• Higher NITEC or Diploma/Degree or its equivalent.
• Good understanding of customer account management.
• Friendly, service-oriented, and customer-focused attitude.
• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook, Powerpoint).
• A reliable and collaborative team player.
• Excellent problem-solving and multitasking abilities.
• Minimum 1 year of relevant customer service experience.
• Familiar with WMS is an added advantage.
• Good attendance and punctuality.

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.