Customer Service Officer (IoT + OEM)

Herald Datanetics Limited; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IoT solutions provider in Aberdeen City is seeking a Customer Service Officer to support overseas customers and improve service processes. The role requires a Bachelor's degree, fluency in English, Cantonese and Mandarin, and at least 3 years of relevant experience. You will be addressing customer concerns, gathering feedback, and collaborating across departments. A competitive salary and benefits are offered.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Qualifications

• A minimum of 3 years of customer service experience, preferably in a technology or engineering-related field.
• Technical knowledge and understanding of IoT systems and components would be advantages.

Responsibilities

• Providing high-quality customer service and support to our customers.
• Gathering customer feedback and insights.
• Collaborating with other departments for order processing.

Skills

Fluent in English

Fluent in Cantonese

Fluent in Mandarin

Excellent problem-solving skills

Interpersonal skills

Ability to multitask

Education

Bachelor's degree or equivalent

Job description

About the role

Herald Datanetics Limited is seeking a Customer Service Officer to join our team. This is a full-time position that will play a vital role in supporting our overseas customers and driving forward our continual success in the field of Internet of Things (IoT) technology.

What you'll be doing

• Providing high-quality customer service and support to our customers, addressing their queries and concerns in a timely and efficient manner
• Gathering customer feedback and insights to inform other departments
• Collaborating with other departments for order processing and handling customers' inquiries
• Maintaining detailed records of customer interactions and product specifications
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Bachelor\'s degree of equivalent
• A minimum of 3 years of customer service experience, preferably in a technology or engineering-related field
• Fluent in English, Cantonese and Mandarin
• Technical knowledge and understanding of IoT systems and components would be advantages
• Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve customer issues
• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams
• Ability to multitasks, work independently and deliver results within tight deadlines and under pressure
• Candidates with less experience will be considered as Customer Service Assistant

What we offer

At Herald Datanetics Limited, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth. Our team-oriented culture and focus on innovation make us an exciting place to work in the field of IoT technology.

About us

Herald Datanetics Limited is a leading provider of cutting-edge IoT solutions, serving customers across a range of industries. Our mission is to drive the adoption of IoT technology by delivering innovative, reliable, and user-friendly products and services. With a strong track record of success and a talented team of engineers and researchers, we are poised for continued growth and success.

Apply now to join our team as a Customer Service Officer and be a part of our exciting journey in the world of IoT.

Additional information

• Salary match
• Number of applicants
• Skills match
• Your application will include the following questions:
• How many years\' experience do you have as a customer service representative?
• Which of the following statements best describes your right to work in Hong Kong?
• What\'s your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How much notice are you required to give your current employer?