Customer Service Manager: Lead Teams to Outstanding Service

Morrisons; Shrewsbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager to foster exceptional customer service and lead a dynamic team in Shrewsbury. This role entails managing departmental performance, empowering colleagues, and maintaining high standards of customer satisfaction. Candidates should have team management experience and a passion for building relationships in a fast-paced retail environment, making a significant impact on the store's success. Competitive salary and great benefits await the successful candidate.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Family friendly policies such as maternity leave

Qualifications

• Experience of managing a team in a fast-paced environment.
• Great communicator who can share knowledge and best practices.
• Ability to build and maintain relationships across key stakeholders.

Responsibilities

• Lead and empower colleagues to prioritize customers and deliver outstanding service.
• Manage department scheduling, performance, and talent discussions.
• Deliver training to ensure team confidence and capability.

Skills

Team management

Communication

Customer service

Adaptability

Relationship building

Job description

A leading UK supermarket is seeking a Customer Service Manager to foster exceptional customer service and lead a dynamic team in Shrewsbury. This role entails managing departmental performance, empowering colleagues, and maintaining high standards of customer satisfaction. Candidates should have team management experience and a passion for building relationships in a fast-paced retail environment, making a significant impact on the store's success. Competitive salary and great benefits await the successful candidate.