Customer Service Manager — Lead & Elevate Store Service

Morrisons; Warrington; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and…

Free parking

Healthcare / Wellbeing benefits

MyPerks discounts

Family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager to lead and inspire a store team, delivering outstanding service to local shoppers. You’ll coach colleagues, listen to feedback, and collaborate with all store departments to keep checkout and service areas running smoothly.

Reporting to the Store Manager, you will manage scheduling, training, and resource planning while driving performance to meet sales and service targets. A proactive leader who puts customers first will thrive in this role.

Qualifications

• Proven experience leading a team in a fast-paced retail environment.
• Strong customer-service focus with ability to listen and respond to feedback.
• Excellent communication and relationship-building across store departments.
• Experience in training and developing colleagues to work across multiple areas.

Responsibilities

• Lead and empower the team to deliver exceptional service and meet store standards.
• Manage team scheduling, attendance and talent development; deliver training for flexible deployment across departments.
• Plan resources, manage daily routines and build strong cross-department relationships to ensure smooth operations.
• Drive performance and availability with a focus on sales and service targets.

Skills

Leadership

Customer service

Team management

Communication

Training

Coaching

Adaptability

Job description

Morrisons is seeking a Customer Service Manager to lead and inspire a store team, delivering outstanding service to local shoppers. You’ll coach colleagues, listen to feedback, and collaborate with all store departments to keep checkout and service areas running smoothly.

Reporting to the Store Manager, you will manage scheduling, training, and resource planning while driving performance to meet sales and service targets. A proactive leader who puts customers first will thrive in this role.