Customer Service Leader: Elevate Team and Store Experience

Morrisons; Branston; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and a

Additional 10% discount card for a fam

Leadership School and career growth

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts at retailers

Payroll charity donations

Family-friendly policies including 26+

Job summary

Morrisons in the United Kingdom is seeking a Customer Service Manager who will lead by example on every shift, empowering the team to deliver outstanding service that makes local shoppers feel properly looked after.

Reporting to the Store Manager, you’ll coordinate store-wide service routines, coach colleagues, act on customer feedback, and build cross-department relationships to keep checkout and service areas running smoothly.

Qualifications

• Leads and steps up with confidence: Has proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store.
• Builds strong, supportive teams: Communicates naturally, shares best practices, and builds great working relationships across all store areas.
• Listens and adapts: Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed.
• Keeps a firm grip on the basics: Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability.

Responsibilities

• Put customers first: Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.
• Lead and support your team: Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments.
• Drive performance and availability: Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets.
• Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store.

Job description

Morrisons in the United Kingdom is seeking a Customer Service Manager who will lead by example on every shift, empowering the team to deliver outstanding service that makes local shoppers feel properly looked after.

Reporting to the Store Manager, you’ll coordinate store-wide service routines, coach colleagues, act on customer feedback, and build cross-department relationships to keep checkout and service areas running smoothly.