Store Service Leader: Elevate Customer Experience

Morrisons; West Oxfordshire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and c

Additional 10% discount card for a f

Genuine career progression and develop

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits incl.

'MyPerks' with discounts at high st

Optional payroll charity donations

A range of family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager to lead by example across shifts in our stores. You’ll coach colleagues, listen to customer feedback, and build strong relationships with every department to ensure checkout and service areas run smoothly.

Reporting to the Store Manager, you’ll manage rosters, support talent development, and drive performance with a customer-first mindset to deliver outstanding service for local shoppers.

Qualifications

• Has proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store.
• Communicates naturally, shares best practices, and builds great working relationships across all store areas.
• Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change.
• Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability.

Responsibilities

• Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.
• Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments.
• Drive performance and availability: Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets.
• Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store.

Job description

Morrisons is seeking a Customer Service Manager to lead by example across shifts in our stores. You’ll coach colleagues, listen to customer feedback, and build strong relationships with every department to ensure checkout and service areas run smoothly.

Reporting to the Store Manager, you’ll manage rosters, support talent development, and drive performance with a customer-first mindset to deliver outstanding service for local shoppers.