Customer Service Manager: Lead & Develop Teams

Morrisons; Leyland; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% store discount

Career progression opportunities

Subsidised cafe

Free parking

Competitive pension

Healthcare benefits

'MyPerks' discounts

Optional payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager to lead by example and empower your team to provide outstanding service. You will manage service routines, coach colleagues, and build strong relationships across departments, ensuring operations run smoothly.

The ideal candidate will have a proven track record in team leadership and a genuine passion for customer service. You will oversee team scheduling, attendance, and talent development while driving performance and addressing customer feedback

Qualifications

• Proven experience managing a team in a fast-paced environment.
• Passion for exceptional customer service.
• Effective communication and relationship-building skills.

Responsibilities

• Lead and empower your team to deliver exceptional service.
• Manage team scheduling, attendance, and talent development.
• Work alongside other store managers to drive performance.

Skills

Leadership

Customer service

Team management

Adaptability

Job description

Morrisons is seeking a Customer Service Manager to lead by example and empower your team to provide outstanding service. You will manage service routines, coach colleagues, and build strong relationships across departments, ensuring operations run smoothly.

The ideal candidate will have a proven track record in team leadership and a genuine passion for customer service. You will oversee team scheduling, attendance, and talent development while driving performance and addressing customer feedback