Customer Service Manager: Lead a High-Impact Store Team

Morrisons; St Helens; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and 


Job summary

Morrisons is seeking a Customer Service Manager to lead by example across shifts, empowering colleagues to deliver outstanding service that makes local shoppers feel well looked after.

Reporting to the Store Manager, you’ll coach staff, listen to feedback, and collaborate with departments to keep checkout and service areas running smoothly, while driving performance and on-shelf availability.

Qualifications

• Proven experience managing a team in a fast-paced retail environment.

Responsibilities

• Lead and empower your team to deliver exceptional service, listening to customer feedback and maintaining high standards across the store.
• Manage team scheduling, attendance and development, delivering training to enable flexible department coverage.
• Drive performance and product availability by guiding teams to meet sales and service targets while maintaining smooth operations across store departments.

Job description

Morrisons is seeking a Customer Service Manager to lead by example across shifts, empowering colleagues to deliver outstanding service that makes local shoppers feel well looked after.

Reporting to the Store Manager, you’ll coach staff, listen to feedback, and collaborate with departments to keep checkout and service areas running smoothly, while driving performance and on-shelf availability.