Retail Customer Experience Lead

Morrisons; Chippenham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus

15% staff discount

Friend discount 10%

Career progression

Free parking

Pension and life assurance

Healthcare / Wellbeing benefits

Payroll donations to charity

Family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager to lead a team across the store, delivering outstanding service to local shoppers. Reporting to the Store Manager, you will coach colleagues, respond to feedback, and build cross-department relationships to keep checkout and service areas running smoothly.

You will drive daily performance, plan resources, and develop staff through training, ensuring high standards and flexible working across departments.

Qualifications

• Proven experience leading a team in a fast-paced retail environment.
• Strong customer service ethos with a focus on shopper satisfaction.
• Effective communication and coaching abilities.
• Ability to plan resources and schedule staff across departments.

Responsibilities

• Put customers first: lead and empower your team to deliver exceptional service.
• Lead and support your team: manage scheduling, attendance and training.
• Drive performance and availability: work with store managers to meet targets.
• Keep operations running smoothly: plan resources and coordinate with other departments.

Skills

Team leadership

Customer service

People development

Communication

Job description

Morrisons is seeking a Customer Service Manager to lead a team across the store, delivering outstanding service to local shoppers. Reporting to the Store Manager, you will coach colleagues, respond to feedback, and build cross-department relationships to keep checkout and service areas running smoothly.

You will drive daily performance, plan resources, and develop staff through training, ensuring high standards and flexible working across departments.