Customer Service Manager — Lead High-Impact Teams & Service

Morrisons; Newtown; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Holiday entitlement

Discretionary bonus

Discount 15%

Discount for family 10%

Career progression

In-store cafe

Free parking

Pension and life assurance

Healthcare / wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Customer Service Manager in a role focused on leading and developing a team to deliver outstanding service across our Newtown store. You will drive customer-first initiatives, coach colleagues, and collaborate with other departments to ensure smooth checkout and service delivery.

The successful candidate will coach, schedule, and develop teams while maintaining high store standards and adapting to changes in daily operations.

Responsibilities

• Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.
• Manage team scheduling, attendance, and talent development, delivering training so colleagues feel confident to work flexibly across departments.
• Work alongside store managers to lead a supportive, performance-driven department, guiding colleagues to meet sales and service targets.
• Plan resources, manage daily routines, and build strong working relationships with other store departments to keep operations running smoothly.

Job description

Morrisons is seeking a Customer Service Manager in a role focused on leading and developing a team to deliver outstanding service across our Newtown store. You will drive customer-first initiatives, coach colleagues, and collaborate with other departments to ensure smooth checkout and service delivery.

The successful candidate will coach, schedule, and develop teams while maintaining high store standards and adapting to changes in daily operations.