Customer Service Manager

Adecco; Stockport; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading logistics and transportation company in the UK is seeking a Customer Service Manager to lead a team and enhance customer satisfaction. In this full-time position, you will develop strategies, monitor performance, and build client relationships in a lively environment. The role offers a competitive salary range of £27,000 to £35,000 and opportunities for professional growth. Ideal candidates will have a proven background in customer service management and excellent communication skills.

Benefits

Competitive Salary

Dynamic Work Environment

Career Growth

Work-Life Balance

No Driving Required

Qualifications

• Proven experience in customer service management, preferably within the UK Pallet network.
• Exceptional communication and interpersonal skills.
• A proactive attitude and a knack for problem-solving.
• Strong organizational skills and the ability to manage multiple priorities.
• A passion for teamwork and a commitment to delivering outstanding customer experiences.

Responsibilities

• Lead a passionate team dedicated to providing outstanding service.
• Develop and implement strategies to enhance customer satisfaction.
• Build strong relationships with clients to meet their needs efficiently.
• Monitor team performance, providing coaching and support.
• Collaborate with other departments to resolve issues.
• Analyse customer feedback to improve service offerings.

Skills

Communication

Interpersonal Skills

Problem-Solving

Organizational Skills

Teamwork

Job description

Overview

Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your expertise can make a real difference? If so, we want YOU to be our next Customer Service Manager in the vibrant Logistics & Transportation sector!

About Us: We are a leading player in the logistics and transportation industry, committed to providing top-notch service to our clients. Our team is dynamic, driven, and dedicated to excellence. We believe that great customer service is the heartbeat of our business, and we are on the lookout for a talented individual to join us on this exciting journey!

Position Details

• Title: Customer Service Manager
• Contract Type: Permanent
• Working Pattern: Full Time
• Salary: £27,000 - £35,000 per annum

Responsibilities

• Lead a passionate team dedicated to providing outstanding service.
• Develop and implement strategies to enhance customer satisfaction.
• Build strong relationships with clients, ensuring their needs are met with efficiency and professionalism.
• Monitor team performance, providing coaching and support to achieve service excellence.
• Collaborate with other departments to resolve issues and streamline processes.
• Analyse customer feedback and trends to continually improve service offerings.

What We’re Looking For (Qualifications)

• Proven experience in customer service management, preferably within the UK Pallet network arena.
• Exceptional communication and interpersonal skills.
• A proactive attitude and a knack for problem-solving.
• Strong organisational skills and the ability to manage multiple priorities.
• A passion for teamwork and a commitment to delivering outstanding customer experiences.

Why Join Us

• Competitive Salary: Enjoy a salary range of £27,000 to £35,000, based on your experience.
• Dynamic Work Environment: Be part of a lively and supportive team that values your contributions.
• Career Growth: We believe in nurturing talent and providing opportunities for professional development.
• Work-Life Balance: Enjoy a full-time role that promotes a healthy work-life balance.
• No Driving Required: Focus on your strengths without the need for driving responsibilities.

How to Apply

If you\'re excited to take on this challenge and make a significant impact, we want to hear from you! Join us in creating exceptional experiences for our customers. Apply today and embark on a rewarding career journey with us!

We are an equal opportunity employer, and we celebrate diversity. All applications will be treated with respect and confidentiality.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.