Customer Service Manager

Pioneer Veterinary Products; Woolage Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading veterinary solutions provider is seeking a Customer Service Manager to lead their support operations in Woolage Green, Kent. This full-time, on-site position emphasizes customer satisfaction and requires expertise in managing a customer support team, analyzing feedback, and ensuring effective communication. Candidates should have strong leadership skills and experience in customer service, ideally within the veterinary or healthcare field. The firm offers tailored solutions and a commitment to excellent service.

Qualifications

• Expertise in managing customer service operations and ensuring satisfaction.
• Strong ability to analyze customer feedback for service improvement.
• Effective communication skills for interacting with clients and team members.

Responsibilities

• Lead and manage the customer support team.
• Ensure customer satisfaction is prioritized in service delivery.
• Resolve customer concerns with professionalism and efficiency.

Skills

Customer Service Management

Strong Analytical Skills

Excellent Communication

Proven Leadership Abilities

Job description

Company Description

Pioneer Veterinary Products is a trusted partner to veterinary professionals, offering a comprehensive range of consumables and equipment through a single, reliable source. With decades of experience and a team that includes veterinary professionals, we provide superior product support and understand the challenges of clinical life. We are committed to enhancing efficiency with tailored automation solutions, saving time and allowing veterinary teams to focus on patient care. Our priority is to offer fast, dependable service, same-day dispatch for orders, and solutions tailored to the unique needs of each practice. At Pioneer, we aim to be by your side, providing consistent and reliable support to help your practice thrive.

Role Description

This is a full-time, on-site Customer Service Manager role based in Canterbury, Kent. The role involves leading customer service operations, ensuring customer satisfaction is at the heart of every decision, and resolving any customer concerns with professionalism and efficiency. Responsibilities include managing a customer support team, analysing customer feedback data to improve services, and ensuring effective communication with clients to address their needs and queries.

Qualifications

• Customer Service Management, Customer Support, and Customer Satisfaction expertise
• Strong Analytical Skills for interpreting data and improving processes
• Excellent Communication skills, both verbal and written, to effectively interact with clients and team members
• Proven leadership abilities to manage and guide a team effectively
• Experience in a customer service role, within a veterinary or healthcare setting, is an advantage